Most of our Nature's Generator products come with a 1 year limited warranty. For your reference, below please find a link to our standard warranty details for our Nature’s Generator products. These warranty details are also included at the end of the products user manuals.
Within the First 30 days of Purchase:
Any unopened/unused and non-defective product purchased on www.naturesgenerator.ca can be returned to us within 30 days of the original ship date. The item(s) can be returned back to us but can be subject 15% restocking fee if the item has been opened or unboxed. In addition there is a one-time online merchant processing fee of 3% that cannot be refunded. Please contact us via email at firstname.lastname@example.org before any product is returned to us.
When you contact us we will provide you with an RMA number and confirm the return address to you. You can then arrange to send back the product. The shipping cost associated with any unopened/unused and non-defective product is the purchaser's responsibility.
Outside of 30 Days:
We will be unable to accepts any returns after 30 days form the date of purchase.
Any pre-orders placed will be refunded but there is a one-time online merchant processing of 3% that cannot be refunded.
If for any reason your product is damaged upon receipt, please contact us immediately via email so that we can work with you on getting a replacement.
Please note that the 1 year warranty does not cover the following:
• Cosmetic damage
• Damage due to force majeure, such as lightning strikes, fire, flood, etc..
• Modification of any part of the product
• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage supply
• Products sold as is or with all faults
• Consumables, such as batteries
• Products where the factory applied serial number has been altered or removed
For these cases, repair fee plus the amount of the part(s) that needs to be replaced will be charged to the customer.